FAQ's

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (where the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any changes to your order.

To make changes to your order, please email hello@suria-artisanbatik.com

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: MYR

If your credit or debit card use another currency, then you will be charged in MYR. Your bank will apply the corresponding conversation rate of the currency you choose.